[Paddlewise] Telson GPS information

When I recently asked about information on GPS instruments, a number of you
referredme to the Telson website.  Afterward I located this post concerning
Telson company.  Draw your own conclusions.



Subject: Warning: Telson USA Inc.!!
From: stevel_at_bu.edu (steven lee)
Date: 10/21/1998 11:33 AM EST
Message-id: <70l2di$9cm$1_at_news1.bu.edu>

BUYER BEWARE!!  If you are looking to buying an inexpensive GPS at Telson, be
prepared for some unprofessional treatment.  I recently had a bad experience
with these guys and I need to vent this out to the community. I want everyone
to know what kind of trouble you may be getting into if you order from these
guys.  They may have the lowest price for the Garmin StreetPilot but it may
not
be worth the hassle.  here's the chronology.....

04/98  Signed up on waiting list at Telson for a StreetPilot
06/98  Garmin finally starts delivering the goods
08/98  Telson still hasn't delivered so I ordered it from somewhere else.
       Called up Danny Hamilton to cancel order.
10/06  Telson continues to ship me a unit even though I canceled the order.
       Called up Danny again to return merchandise and get a credit on my
       Mastercard.
10/08  Federal Express Tracking reports package received by Danny Hamilton
10/20  Mastercard reports no credit so I called Telson.  Telson changes
       their phone system so now you only get the order desk.  Ask to speak
       to Danny about this problem.  Order lady refuses to connect me to 
       management and threatens to hang up the phone on me.  She insists that
       all inquiry must be submited via e-mail.
10/21  Sent e-mail to Telson and will wait 3 days for response.  We'll see
       what happens.

I don't normally rag on a company even if it treats me a little
unprofessionally but this one really broke the camel's back.  I hope this
posting will prevent someelse from going through the same hassle as I did.

Steven
             


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