James Lofton wrote: > > I'm writing this because too many times we hear only about the bad things > about a company. This is about the good side of a company, that I'm > proud to have done buisness with for over 25 years. <SNIPPED> What James had to say about how much Folbot stands by its product is right on. And it goes not just for that first week after delivery but well down the road. If you break something, it is replaced no questions asked except what part and what year, in case there has been a slight model change. As for shipping something that is a bit or way off, it happens to all the companies even the exalted ones. When I bought my Klepper double years ago, I was not allowed to buy a rudder right away...Dieter Stiller wanted me and my wife to learn how to paddle it first without one. A month later, after reporting that I had indeed paddled it several times without a rudder, I was allowed to buy one. I was in a hurry, bought it and took off for a camping trip. When it came to assemble the boat, the rudder pin that holds the rudder to the boat's stern bracket would not fit. I finally improvised with what was handy on a camping trip, a tent peg. When I got back to New York, I took the rudder pin in. Dieter dutifully went around with the pin to every Klepper on the showroom floor. Indeed, it would not fit in any of them. He seemed shocked and gave me a new pin. A few months later when I got friendly with some other people at the shop, I mentioned my experience. And the person said "Oh we got a batch of those shipped to us, too much coating or other made them to big to fit the bracket hole." I can also tell stories, and have in my newsletter, about foibles of Feathercraft and Nautiraids. It happens with any thing made of so many parts and I am certain of even things of few parts like a plastic boat. ralph -- ----------------------------------------------------------------------- Ralph Diaz . . . Folding Kayaker newsletter PO Box 0754, New York, NY 10024 Tel: 212-724-5069; E-mail: rdiaz_at_ix.netcom.com "Where's your sea kayak?"----"It's in the bag." ----------------------------------------------------------------------- *************************************************************************** PaddleWise Paddling Mailing List Submissions: paddlewise_at_lists.intelenet.net Subscriptions: paddlewise-request_at_lists.intelenet.net Website: http://www.gasp-seakayak.net/paddlewise/ ***************************************************************************Received on Mon May 03 1999 - 10:07:24 PDT
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