Rob Cookson wrote: > > Ralph I have to disagree with you here. You did indeed use that term so it > must be in your vocabulary. I have pasted in your entire post below so that > you can see that it is not taken out of context. You are clearly right that I used it. Looking back at it, I am surprised at myself that I used the term. Gross negligence certainly was too strong a term even though Debbie had just gotten two "deficient" boats to try out from the dealer (one minus foot pegs, the other the neoprene cover for one hatch) and even though the WetOne stated that he hadn't been told anything. I simply had forgotten using it because I was focusing on the rest of my statement where you can see that there was no intent to act without furthering thinking and discussions about it. Rather I was looking for ways to deal with the situation constructively and positively. The issue is what can be done about the incident that Debbie experienced firsthand. Again, I ask you what positive suggestions can you offer. Debbie indicated that the dealer was shocked while also being possibly defensive. Since he was shocked, in there may be an answer. He did mention to Debbie wanting to review procedures with his sales staff, etc. And Debbie offered to do a 1-page flyer for them. Probably some follow up in a positive fashion might help. Rob, again if you have any first hand experience in handling such a situation, please let us know. The postings from Nick and Phil, both with retailing knowledge, underscore the pressures on the dealers and the personality patterns of some customers. So it ain't easy. ralph -- ----------------------------------------------------------------------- Ralph Diaz . . . Folding Kayaker newsletter PO Box 0754, New York, NY 10024 Tel: 212-724-5069; E-mail: rdiaz_at_ix.netcom.com "Where's your sea kayak?"----"It's in the bag." ----------------------------------------------------------------------- *************************************************************************** PaddleWise Paddling Mailing List - All postings copyright the author and not to be reproduced outside PaddleWise without author's permission Submissions: paddlewise_at_lists.intelenet.net Subscriptions: paddlewise-request_at_lists.intelenet.net Website: http://www.paddlewise.net/ ***************************************************************************Received on Tue Mar 07 2000 - 10:42:00 PST
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