[Paddlewise] Paddle woes.

I'm grumpy.

Back when the snow was flying, I ordered an AT Xception Tour paddle.
The only vendor in eastern Canada is 150km away.  I sent two email
messages and followed with live voice confirmation to ensure they
understood I wanted the variable length version with a specific length range.

Last Friday before the Georgian Bay SK Symposium, I called to enquire about
the status of the order.  After hearing much shuffling of paper on their end of
the phone, they gave me the "You ordered a paddle from us?" routine.  They
said they would follow up on Monday.  Monday they told me the paddle arrived
on Friday.

Today I get up earlier than I should have (Amie won't let me out without some
advance on the progress of the basement renovations), painted till I ran out of
paint and took off to get the paddle.  I'd agreed to pick it up rather than have it
delivered, since I don't trust the boobs in the delivery companies.  Besides,
Amie's from that town and we could go lay flowers on her Mum's grave, visit
old sites and friends etc, on the way.

I get to the store, track down the salesdroid and wait.  He hands me the paddle.
It is clearly _too_ long.  Special order - six+ weeks, wrong size.  Come on - AT only
makes _one_ product! How can they screw it up?  I know the store got the order
right - but  why didn't the droid _check_ the product before dragging me 150km?
This is a CAN$650 ($750 with taxes!) order FCOL!

Am I missing something?  (besides the paddle - now I hope I get one before
September  :-( )

Mike

(who is of the opinion that the current "economic boom" is making shareholders
rich in large part by reducing to the minimum anything resembling service in
companies.  Wanna here about my battle w/ the car company after they broke
something while servicing it?  Or how we got a refund from a retailer by calling
the cops and charging credit card fraud etc. etc. etc...  sigh.  At least my GPS
is still dry!)

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