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From: Doug Lloyd <dlloyd_at_telus.net>
subject: [Paddlewise] Rental Incident
Date: Mon, 26 Jun 2000 22:51:08 -0700
A few weeks ago, a middle aged man who I know through the local
renovation supply depot, was out paddling rental kayaks on a local,
inland tidal waterway. He was very eager to relate his story when I
bumped into him this weekend while shopping. Eager, because I've told
him a tale or two over the years about close calls, the need for
training and preparedness, and the fact I've been very worried about the
growing "Ma & Pa" rental fleet operators popping up all over the shores
of Victoria. He only paddles once or twice a year when he can afford a
rental.

On the day of the incident, he phoned the rental agency to reserve a
boat. Evenings are longer now, and he assumed the hours of operation
would coincide with the solstice event. He raced down with his partner
to procure the kayaks, but when he arrived, the store was not there,
but there was a sign indicating the new address. The phone clerk had
forgotten to mention to the calling customer that the address was now
different from what was in the yellow pages. Arriving at the correct,
new location, but now even later, the staff member was inclined to get
them out of the store with their boats as fast as possible - presumably
the staff person wanted to get home for dinner. Normal comprehensive
qualifying questions did not occur, nor were proper instructions
rendered concerning limits and allowed paddling areas.

The two happy paddlers set out, one in a stable fiberglass kayak, the
other in a  plastic SOT. My male friend did not appreciate the SOT, but
did not argue as they felt lucky to have been serviced at all.
Proceeding, the two paddled the length of the Gorge Waterway, from
downtown to the middle reaches under the Gorge-Tillicum Bridge (close to
the home of the Victoria Canoe and Kayak Club). The waters under the
bridge are know for some fairly rapid currents, which reverse with the
tides. These reversing falls were gaining velocity, given the big spring
tides being enjoyed here in the PNW at the time.

It appeared relatively harmless. All they had to do was sprint through
with some concerted effort, and they should clear the narrow gap and hit
slower water on the other side, whereupon they could paddle back down
with the flow after some exploration of the upper reaches of the Gorge.
Unfortunately, they both tripped up in due course, a few minutes apart,
due to inexperience (they both leaned upstream at the first hint of
trouble, so it was game "over"). The male paddler effected a speedy
paddle float rescue, which he required as the other paddler did not know
how to do an assisted rescue. The male paddler did not have enough
balance to reboard without the float assist. Shaken, but only mildly
stirred, they attempted again. This time the female paddler capsized
upon the upstream lean. She could not find the grab-loop, and there were
a few anxious moments until she managed to "pop" the skirt with sheer
determination.

The couple managed to tow and swim the kayak to shore, leaving the
kayaks in trust with a local entertainment establishment -- once they
dried out a bit and moved the boats up to land height. A phone call was
placed to an emergency call-in number, with the simple instructions that
if the company wanted the kayaks back, they could recover them from the
pub, and that the two were taking the bus back to their car. The evening
contact-number recipient expressed dismay that the two had proceeded out
of the regulation paddling zone, to which of course my friend responded
that nothing of the sort was ever expressed to them.

The company has a good safety record, I've heard, but this incident
dispels the notion that upstart rental companies have the situation
completely under control. The two may never have been in real danger,
rather suffering more from perceived risk. However, I do think these
small operators need to fine-tune their service delivery, providing
rental paddlers who can not afford their own boats, with safe
opportunities to learn. I also think that grab loops need some type of
auxiliary attachment, perhaps in the form of a plastic holed ball or
some such thing, to assist tentative clients with a more secure way of
unfastening themselves quickly from the confines of a rented kayak.

I also mentioned to my intrepid aquaintance, that he could have avoided
the cool spill by simply leaning down stream a bit, with a downstream
brace for support. He was visibly excited at the notion, after having
scrathed his head over the last few weeks trying to figure out what they
did wrong. I recommended some lessons, _again_.

BC'in Ya
Doug Lloyd

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