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From: Doug Lloyd <dlloyd_at_telus.net>
subject: [Paddlewise] Sunshine Coast Rental Incident
Date: Thu, 20 Jul 2000 21:31:07 -0700
There have been a rash of incidents around the Sechelt area according to
the Search & Rescue officer I spoke with the evening of July 20, 2000.
Before I describe the incident for review, I should point out that the
other three items mentioned are considered noteworthy. In the first one,
a canoe was out in windy conditions prevalent down one of the inlets in
the area. The canoe capsized after blowing out of control, resulting in
the loss of one life.  In the other incident, which is especially
annoying to rescue officials and becoming all too common place, a kayak
with no identification was found adrift at sea, causing an unnecessary
and expensive search, after dislodging off a dock. Please mark the
inside of your personal kayak with your name and/or phone number. In the
third incident recently, a father was teaching his nine year old son how
to paddle a kayak, when the boy backed out into a tidal current and
drifted away at a high rate of speed, necessitating a rescue. This was
_not_ the boy's fault, if you know what I mean.

------------

Sechelt Kayak Incident - July19, 2000

An approximately 30 year old female kayaker rented a boat from a local
rental/guiding outfit located in Tillicum Bay at about 2:00 PM. The lone
female had no prior experience with paddlesports, other that some
previous diving experience. She was an exchange student from Japan, and
spoke English as a second language very well, but exhibited a poor
ability to comprehend instructions (due to the language barrier, it is
assumed). The paddler was pointed in the direction of taking a guided
trip the next day from SKGABC certified guides/instructors, but declined
due to time restrictions/other obligations.

The renter was shown on land, how to perform a wet exit and a
paddlefloat rescue.  The renter was given explicit instructions to stay
close to shore, and not paddle beyond the limit of the bay, clearly
delineated by a large marina sign and log booming area visible on the
shore. It is felt the paddler may not have understood what these
particular landmarks were or meant, in retrospect. The renter nodded
agreement to the instructions, and it was felt at the time that there
was a clear understanding. The rental business owner repeated to the
customer to keep close to shore, as that way she could swim to shore if
there was a problem.

The exchange student was wearing light lower clothing and a T-shirt,
with no other gear or equipment, other than PFD. Conditions were flat
calm and warm. The kayaker was due back at 5:30 PM, at the very latest.
The person was given a small map of the area, and it was, as mentioned,
heavily emphasized to her not to leave the bay -- which is fairly well
populated with vacationers, boaters, and shoreline holiday'rs this time
of year.

Staff commenced searching for the missing paddler after 6:30 PM, and
officials were called in by 9:30 PM -- which is sunset time. The rental
agency scoured the shoreline of the bay, expecting to find the paddler,
but did not. They then concentrated south of the bay, having presumed
the paddler veered south somewhere near the opening of the bay.
Unfortunately, the paddler had moved out of the bay and had headed north
a further 3 or 4 miles, having become completely disoriented.

The Half Moon Bay CG Auxiliary Unit 12 were on the scene within an hour,
searching the area to the north. A CG Labrador helicopter was
specifically tasked around 10:30 PM, and it was felt they would be able
to locate the missing paddler if in the area within minutes with the use
of night vision goggles by the pilots. As it turned out, the Auxiliary
CG unit found the missing paddler close to shore at about 10:45 PM. The
paddler was extremely agitated, nervous, wet, cold and shivering with
the onset of the cooler evening wearing such light apparel. Though
reported with very mild hypothermia, no medical attention was sought.
The female paddler was returned to her host accommodation by RCMP
transfer.

I spoke with the owner/operator of the kayak rental agency. She stated
that in retrospect, perhaps more gear should be given out. It was also
felt that the paddler in question should have asked for help if
disoriented at the opening of the bay, or prior to reaching it. There
were enough people at various shore point locations to render
assistance. It was also learned that the paddler exited the bay down the
center of the bay's opening. It is unknown why the paddler did this,
against explicit instructions not to. It was a very trying day for the
staff of the rental shop, as well. I was grateful they shared
information with me in such an open way, and are open to
recommendations. They have had a very safe operation up until now.

Recommendations:

1. Rental operators must take each paddler on a case-by-case basis. In
the situation as presented at the beginning of the transaction, it would
behoove the store to clearly enunciate all instructions. Even in the
case of English speaking people, let alone in this case, it is a good
idea to have the person verbalize back to you what was said if there is
any doubt. Time should be allowed for orientation with the map, and a
clear attempt to ascertain whether or not the individual really
understands the limit, the route, boundaries, etc.

2. A full afternoon in the hot sun, proceeded by a cool evening is a
prime induced of hypothermia. The paddlers damp cotton T-shirt and light
lower clothing gave the paddler no chance to stay warm as evening
approached, despite the fact that the client kept moving to generate
heat.

3. The paddler was only going out for a short trip. Before this
incident, the store never considered the possibility someone could go
missing. It is always a possibility. New paddlers must be educated in
the bare essentials of outdoor safety ethics, and either provided with
some emergency extras, or denied rental, and certainly not to
"jack-rabbit" if disoriented.

4. Thousands of kayaks are rented without incident, and the mindset is
one of slackness until something like this happens. All it took was some
language difficulty and a bit of disorientation to induce an incident of
this nature.

5. It is unclear exactly how the search proceeded in the initial stage,
but given the possibility a missing client could actually be in the
water in acute distress, it is always best to contact rescue authorities
as soon as logically and humanly possible.

BC'in Ya
Doug Lloyd

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From: Jack Fu <jack.fu_at_worldnet.att.net>
subject: RE: [Paddlewise] Sunshine Coast Rental Incident
Date: Thu, 20 Jul 2000 23:02:10 -0700
>>>  She was an exchange student from Japan, and
spoke English as a second language very well, but exhibited a poor
ability to comprehend instructions (due to the language barrier, it is
assumed). 

>>>  The renter nodded
agreement to the instructions, and it was felt at the time that there
was a clear understanding. The rental business owner repeated to the
customer to keep close to shore, as that way she could swim to shore if
there was a problem.
-------
I immigrated to the US from China, not Japan, but I can give some
pointers concerning all Asians.

Among Asians, it is impolite to say "No, I don't understand your
instructions." Whether an Asian understands your instructions or not,
nodding the head is the standard response, never a side-to-side 
movement of the head, as that is shockingly impolite.

If you want to make sure the person understood your instructions,
it is best to ask (in as polite a way as possible, helped with
smiles and proper gestures) that person to repeat your instructions
(in their own words, but enough to make the meaning clear). If, 
after this exercise, you feel that the person did not understand
your instructions, then you'd better think of something other than
renting the kayak to that person.




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From: Bob Volin <bobvolin_at_bestweb.net>
subject: Re: [Paddlewise] Sunshine Coast Rental Incident
Date: Fri, 21 Jul 2000 17:22:48 -0400
Jack,
   Speaking for myself, thank you so much for this reminder that not all
people or all peoples share the same communicative conventions.
    And even when communicators share a common background, I've learned from
my students (I teach things far removed from paddling) that we can't assume
that people learn things unless we test them in some way.

    Bob V

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