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From: <Blankibr_at_aol.com>
subject: [Paddlewise] Etrex question
Date: Fri, 27 Dec 2002 21:44:25 EST
I had an Etrex (basic model) fail when I rolled and the drybag was not 
properly sealed.  I replaced it and purchased a better bag.

Brian Blankinship


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From: Chuck Holst <cholst_at_bitstream.net>
subject: RE: [Paddlewise] Etrex question
Date: Sat, 28 Dec 2002 11:15:50 -0600
>>
WARNING Garmin will ONLY replace the unit if it is under warranty which
means less than 1 year old. If its older than 1 year and leaks you have
to pay them to fix it.
>>

If the fault is theirs, Garmin has been known to replace even 
out-of-warranty units. I had a Garmin GPS 12XL in which the internal 
battery failed after a year and I lost all saved waypoints and track 
points. (Garmin had received a shipment of bad batteries from a supplier.) 
They replaced mine free with a newer unit. Needless to say, I was very 
pleased with their service.

BTW, newer Garmins no longer use an internal battery for data retention.

Chuck Holst


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From: <JCMARTIN43_at_aol.com>
subject: Re: [Paddlewise] Etrex question
Date: Thu, 2 Jan 2003 07:27:05 EST
Haven't followed this thread, so apologies if this is redundant.

Bought an E-Trex a few years ago because if was classified as "submersible", 
using the "J" series standards.  The Garmin name and West Marine's reputation 
encouraged me to buy it.  It leaked and shorted during the first two trips 
--- not bagged.

Returned it with a complaint to West Marine --- after getting it good and 
rusty --- for a refund.  Garmin's position was that the electronics 
compartment meets the submersible standards, so it's "submersible".  The 
obvious and acknowledged fact that the battery compartment latch was not even 
water resistant and the batteries would always short out was considered to be 
irrelevant by Garmin --- and, surprisingly, by West Marine.  Truth in 
advertising seems to be more pliable for some vendors than for others.  
Refund for a cash purchase was provided by West --- eventually ---, but the 
lack of confidence in Garmin's truthfulness remains three years later.

Jack Martin

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