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From: William Jennings <will_at_bigwoodenradio.com>
subject: [Paddlewise] Faulty Suunto X6 & X6-HR products
Date: Mon, 11 Aug 2003 15:52:42 -0500
A short note regarding what may or may not have been posted previously 
on Paddlewise
about Suunto's non-recall of known-to-be-faulty production runs of 
their X-6 and X-6 HR
"wrist top computers".

The glitch causes the instruments to re-set to one of two default 
time-date settings and
this not caused by any consistent or predictable actions or 
use/conditions on the part of
the consumer.

It is also unfortunate that while Suunto acknowledges this problem on 
their corporate
website, the only remedy now being offered is for you to send your 
watch to be repaired
or replaced that their discretion. It appears that repair is their most 
consistent choice.
Waiting time from their receipt to shipping a 'fixed' watch is 
suggested to be a a month.

I returned the X6 one because the display went entirely blank as the 
result of a battery change
and could not be revived (even following the suggested steps).

My second, replacement X6 'wrist top computer' reset all functions 
repeatedly while on a paddle,
leaving me with an essentially useless and overpriced bracelet. It is 
forever March 15th, 2002
in certain parts of Finland....and while I have no particular quibble 
with that point in history,
I tend to look for a more 'in the moment' quality in my watches and 
barometers.

Those of you who have invested in these 'instruments' may wish to 
contact Suunto
to make sure your product is not one of the faulty runs in question.  
Their customer
service people are very nice, but can only tell you to return the watch 
for repair.
You might also consider returning it to the place of purchase for a 
refund or credit toward the purchase
of a product with more proven reliability.

I have no financial gain/loss/investment one way or the other on Suunto 
products,
nor any products offered by their competitors.  I do remember posting 
something glowing
about this product a while back.  Hmmm...the taste of crow may well 
linger.  Please
do not follow up with endless posts about how your $1.98 WalMart 
WhizWatch saved civilization
right up until the moment you tossed it into the local landfill.


Will 

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