[Paddlewise] Song and Dance Airlines

I just retuned to Florida, from New York on Song. They are the worst excuse
for an airline I have ever encountered.  I fly 2 or 3 times a month, and I
would never even consider these jokers again. 

The lunacy  started when I checked in 1 1/2 hours early and was not issued a
boarding pass, but a "seat request". I then stood in line at the gate, while
they took an hour to handle around 10 passengers. I wasn't served  until
they had boarded 1/2 the plane. I was given a seat assignment, not in any
way related to my confirmed seat assignments I had made a few weeks earlier.
The flight was 100% full and of course no pillows nor blankets were
available.
I ordered a $8 wrap (worth around 3) and requested a receipt when I paid. I
was informed that they to not produce receipts unless requested at the time
the food is ordered. I explained that the receipt was worth $8 to me. The
surly stew stated she would have to hand write one. Of course it never
arrived.

They had a limited number of DISH channels on the plane but they kept going
out every few minutes, so it was impossible to watch anything that lasted
more than a few minutes.

When I arrived in New York, I was told that my bags (containing my coat)
went through Atlanta and would be delivered later to my hotel. I explained
that I didn't have coat, and would have to wait. I eventually got my bag and
coat and arrived late for my meeting.

The return flight was another bad joke. They board by zones...3 is in the
back, then 2 then 1. The idiot at the gate obviously couldn't count to 3
and boarded the 100% full flight starting with zone 2, then zone 3 then zone
1.  Of course there was mayhem with the zone 3 people trying to get past the
Zone 2 people. The flight was heading for West Palm (God's waiting room) and
the many geriatrics added to the confusion. I hadn't eaten prior to the
11:30 flight. Song heavily promotes it's on board food sales. In addition
they offer no amenities what-so-ever. The food wasn't bad on the flight to
New York, so I decided I would order. They handed menus to everyone.  I was
in row 30 in a 757. It too 1 1/2 hours to get a coke. When the food cart
came by I was asked if I would like to eat. I ordered their special sandwich
of the day. I was informed it was sold out. I ordered the wrap..also sood
out. I ordered the third item, a chicken salad...that too was sold out. I
was then told they were actually sold out of everything. When I said that I
hadn't eaten all day, I was starving and they had been pushing their menu
like crazy, her response was "Write to the company and ask them to put more
food on the plane". I realized if I didn't control myself, I would probably
be placed in hand cuffs as I lunged for the stews throat.

When the plane landed and the pilot was standing at the door, I told him how
I was really unhappy sitting in a plane for 3 hours with nothing to eat,
because they couldn't get their logistics right. The only response was from
the bimbo stews and that was to move along, you are blocking traffic.

The worst thing about this is  I booked my flight on Delta, paid for my
flight on Delta but was actually placed on a discount airline by Delta
without my consent.

Beware the next time you book on Delta Airlines. If you see the word Song
anywhere, try another airline...pay a few dollars more, but don't make the
same mistake I did! 

With the slightest attempt at customer service, they could have diffused the
situation, but the surly attitude of ALL the flight crew as well as the
pitiful logistics in booking and food service makes this a bad choice for a
vacation to Florida.

Cya!
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