[Paddlewise] Garmin warranty coverage

From: Evan Dallas <evand_at_pensionresourcegroup.com>
Date: Mon, 17 May 2004 11:52:02 -0700
I recently contacted Garmin about replacing the badly corroded contacts in
my eTrex Summit.  I had started off using a pencil eraser to clean them, but
gradually escalated to more aggressive corrosion removal, such as a small
screwdriver blade, as the corrosion got to the point where the eraser trick
didn't work any more.  Even though the warranty had probably expired a year
before, they sent me a brand new replacement for free within days of
receiving my old one.  Granted, it would have been nice if the gold-plating
on the contacts was a little more durable in the first place, but it's hard
to find fault with this kind of service!

Now if only Ritchie was equally supportive of their deck compasses [mine has
a very slow leak (maybe one half teaspoon per year) allowing the
water-filled compartment to drip out] I'd be a happy(ier) camper!

Evan Dallas
Woodinville, Washington
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Received on Mon May 17 2004 - 11:52:21 PDT

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