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From: Evan Dallas <evand_at_pensionresourcegroup.com>
subject: [Paddlewise] Garmin warranty coverage
Date: Mon, 17 May 2004 11:52:02 -0700
I recently contacted Garmin about replacing the badly corroded contacts in
my eTrex Summit.  I had started off using a pencil eraser to clean them, but
gradually escalated to more aggressive corrosion removal, such as a small
screwdriver blade, as the corrosion got to the point where the eraser trick
didn't work any more.  Even though the warranty had probably expired a year
before, they sent me a brand new replacement for free within days of
receiving my old one.  Granted, it would have been nice if the gold-plating
on the contacts was a little more durable in the first place, but it's hard
to find fault with this kind of service!

Now if only Ritchie was equally supportive of their deck compasses [mine has
a very slow leak (maybe one half teaspoon per year) allowing the
water-filled compartment to drip out] I'd be a happy(ier) camper!

Evan Dallas
Woodinville, Washington
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From: Bob Denton <bdenton_at_soytek.com>
subject: RE: [Paddlewise] Garmin warranty coverage
Date: Mon, 17 May 2004 17:05:29 -0400
 I have always found Gamin's service almost without equal.

cu
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From: Steve Holtzman <sh_at_actglobal.net>
subject: RE: [Paddlewise] Garmin warranty coverage
Date: Mon, 17 May 2004 14:12:38 -0700
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When my Etrex Legend failed at the very end of the warranty, they repaired
it at no charge. However when it failed again for the same reasons, nine
months later, they wanted about 2/3 the price of a new unit to repair it.

I then bought a GPSMap76 and a dry bag for it. So far that combo works well.

Steve Holtzman 

> From: Bob Denton
> Subject: RE: [Paddlewise] Garmin warranty coverage
> 
>  I have always found Gamin's service almost without equal.
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