Replacement due to wrong size is normally free (though most retailers charge shipping). here is a slightly different story, and a word of caution to canadian cross-border customers. 2 days ago UPS attempted :-) to deliver me replacement parts from Longhaul folding kayaks company (USA to Canada). The invoice that accompanied the parcel, showed *negative* amount (since I replaced purchased parts with cheaper ones), so it actually showed the refund due. Fine, UPS simply charged (on behalf of canadian customs office) customs duties on this amount (same as domestic sales taxe), plus proprietary and much steeper "UPS customs brokerage fees" - in total about 60% of the *negative* invoice amount. When I called the UPS office (parcel was returned to warehous and put on hold), their response was that everything over USD 20 is taxable (+ their hefty brokerage chunk). They couldn't understand what negative amount on the invoice meant - i.e. that it was *less* than zero. Now I'm trying to get a "correct" invoice from the Longhaul, with wording more comprehesible for UPS :-) ... *************************************************************************** PaddleWise Paddling Mailing List - Any opinions or suggestions expressed here are solely those of the writer(s). You must assume the entire responsibility for reliance upon them. All postings copyright the author. Submissions: PaddleWise_at_PaddleWise.net Subscriptions: PaddleWise-request_at_PaddleWise.net Website: http://www.paddlewise.net/ ***************************************************************************Received on Mon May 09 2005 - 12:48:46 PDT
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