[Paddlewise] Update--- Split Deck/Hull seam--Again! What do you think?

Well, I dreaded calling QCC, but things couldn't have gone better for me.
Phil had received my email with pics of the damage. I simply asked if my
warrantee was still valid and he said yes and he'd try to get my new boat on
the schedule as soon as possible.
You certainly can't ask for more than that, but you're right, I didn't want
to ask for more than I should.

It is a bit confusing, but there are two places on the QCC website where
they discuss there seams and the warrantee on them. As Craig says, one
states "normal use". That seems a reasonable criterion and one I thought
they might have some concerns with.

The other page states:
"Kayaks can be subjected to tremendous force from everything from breaking
waves crashing on the deck to being tied on a rack and going down the
highway at 65 mph.....We are so confident that if the seam on your QCC kayak
ever fails we will simply replace your kayak with a brand new one, period!"
http://www.qcckayaks.com/kayaks/hulltodeck.asp

This seems a much stronger commitment to their seam technology as well as a
more specific list of what are normal conditions.
I was willing to discuss what they considered normal use and other options
for repair if they felt I was out of those ideals. But I don't think I was.

QCC has once again, as in the past proved to go beyond what I'd ever expect
from any kayak company. I just hope I never have to ask them to do so again!
It's going to take a week of paddling my new shiny boat to get over the
guilt!!!

Thanks everybody for all the input.

Mark Sanders
www.sandmarks.net

-----Original Message-----
From: Craig Jungers


  I just visited the QCC web site and read their warranty. Here it is:

  "Should the deck/hull seam fail in normal use while you own your kayak QCC
will replace your kayak with a new QCC kayak of the identical model and
features"

  They key words in this sentence are "in normal use". I haven't read
through the entire site yet but I couldn't find anything that said or
implied that their kayaks were suitable for the type of paddling you do. In
fact, as near as I can tell, they call their kayaks "touring kayaks". And
there is little question that after seeing your videos they could conclude
that you are subjecting their products to something beyond "normal use".
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