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From: alex <al.m_at_3web.net>
subject: Re: [Paddlewise] SPOT - A few observations
Date: Wed, 1 Oct 2008 09:57:11 -0700
> As I've cautioned clients, don't think of it as "mail".  Think of it
> as a hastily-scribbled postcard whose contents might be read by anyone
> while it's in transit, and which MIGHT eventually get where it's going.
> Never, ever rely on email for communications where timeliness or
> guaranteed delivery are essential -- that's what FedEx or certified mail
> requiring a signature are for.

Agreed. My mail-server delays delivery for a few hours quite often.  Once in
a while email form somebody else doesn't reach me at all (not bounced back,
just disappeared), not very often, but happpens.
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From: Derek <glamourpets_at_yahoo.com>
subject: Re: [Paddlewise] SPOT - A few observations
Date: Wed, 1 Oct 2008 11:50:02 -0700 (PDT)
> Agreed. My mail-server delays delivery for a few hours
> quite often.  Once in
> a while email form somebody else doesn't reach me at
> all (not bounced back,
> just disappeared), not very often, but happpens.

It should be pointed out that the SPOT system does allow you to send your distress signal to multiple email addresses.  This does not eliminate possible delay, but it does statistically improve your chances of the message being delivered in a timely fashion.  If one of four messages sits in an email server for a few hours, that still means that three messages went out successfully.  It would probably be wise to ensure that all of your messages aren't sent to the same email server.  Email may be imperfect, but the alternative is a completely independent delivery system.  The cost of such a system would likely be comparable with satellite phones.  

> I do think that there are more people likely to be listening to marine
> VHF
> channel 16 that are likely to come to your rescue than there are people
> likely to be listening to aviation VHF 121.5mHz. 

It does depend where you are.  Some cities have waterfront airports - Toronto being one example.  The city was well within visual range.  On a recent sailing event, we were far enough out that VHF radio was unable to reach shore and Cell phones were unable to pick up a signal either.  In this case, there was no emergency.  We were just a little bit late getting back to our destination.  This example does show the limitations of our standard communication devices.  Since there is a steady flow of traffic out of the city airport, the ability to communicate with a passing aircraft might have proven useful in an emergency.  This is also a scenario where SPOT's signal would have clear access to Satellites.

Derek
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From: Dave Kruger <kdruger_at_pacifier.com>
subject: Re: [Paddlewise] SPOT - A few observations
Date: Thu, 02 Oct 2008 04:40:35 -0700
Derek wrote:

>> Agreed. My mail-server delays delivery for a few hours quite often.
>> Once in a while email form somebody else doesn't reach me at all (not
>> bounced back, just disappeared), not very often, but happpens.
> 
> It should be pointed out that the SPOT system does allow you to send
> your distress signal to multiple email addresses.  This does not
> eliminate possible delay, but it does statistically improve your chances
> of the message being delivered in a timely fashion.  If one of four
> messages sits in an email server for a few hours, that still means that
> three messages went out successfully.  It would probably be wise to
> ensure that all of your messages aren't sent to the same email server.

Derek, I may not understand how you would intend to use SPOT with multiple 
email addressees in the event of an emergency.  Are you expecting each of 
the several recipients of an emergency message from you to separately 
contact the search and rescue folks?  Or, are they to confer with each 
other and have just one of them contact the SAR folks?  Secondly, are you 
expecting to use the unit as a method for folks to follow your progress, 
and if they do not get a signal from you after several days, to contact 
authorities near your presumed location?

The reason I am asking is because there have been three or four "false 
alarms" on the west coast (some in Alaska, some in BC) since SPOT went 
online in which a monitor called SAR and reported the SPOT user overdue 
and/or potentially lost.  In these cases, the person was not in distress, 
and was located after extensive searching by SAR resources, at some 
expense; in fact, there had been a delay or malfunction in 
sending/receiving an "I'm OK" message.  The result is that both the USCG 
and the CCG are now treating such alarms from SPOT monitors as 
non-emergency situations.

With several minders, I'm wondering if, statistically, there might be a 
greater chance of one of the monitors sending up a false alarm, unless the 
minders are coordinated in some way.

I thought there was a specific "911" button which circumvented using email 
to a monitor or minder.  Am I mistaken in this?

-- 
Dave Kruger
Astoria, OR
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From: Craig Jungers <crjungers_at_gmail.com>
subject: Re: [Paddlewise] SPOT - A few observations
Date: Thu, 2 Oct 2008 09:06:23 -0700
On Thu, Oct 2, 2008 at 4:40 AM, Dave Kruger <kdruger_at_pacifier.com> wrote:

>
>
> I thought there was a specific "911" button which circumvented using email
> to a monitor or minder.  Am I mistaken in this?
>
> No... the "911" function routes to the "GEOS Emergency Center" which, one
presumes, is manned by people less likely to panic than Aunt Mabel. However
the "center" might have its own problems. For one thing, we don't know how
it is routed and, as has been pointed out, if it's as email on the Internet
there can be substantial delays. But those can be mitigated by the fact that
SPOT keeps on sending the 911 message over and over until its batteries die.

If a paddler runs into trouble we assume that some form of Coast Guard will
be the likely rescuer.  And if that's the case then that unlucky paddler is
probably going to be rescued because, at least in the USA, the Coast Guard
is well organized and efficient at rescues in places where it is prepared to
do so.

But if I run into trouble on, say, Moses Lake (where I paddle the most) it
could be a far different story. The USCG, good as they are, have never been
sighted on Moses Lake. The most likely rescue authority is very likely to be
the local fire department or the County Sheriff. But which one would the
"center" call?

One thing is pretty certain: They can't call "911" on a telephone and get a
person who is locked in to the appropriate rescue authority near Moses Lake.
Nor will they be likely to find a "rescue center" in the phone book because
the local 911 authority is a private business called the "multi-agency
communications center" that contracts with the local agencies to coordinate
all their emergency and radio communications.

SPOT may have resolved this but they hadn't as recently as last August when
a hiker in the Cascades near Wenatchee carrying a SPOT activated his "911"
feature and had to wait for literally hours until someone figured out
exactly who to call to send him help. This hiker was, fortunately, on a
ridge. Fortunate because, as we have been reading here, SPOT's weakness is
in areas where there is no clear and unobstructed view of the sky (and not
just the southern sky, either).

If SPOT has a place in the rescue scenario it's probably in the marine
environment where there is a clear view of the sky and there is a clear-cut
SAR authority. There are a plethora of stories on SPOT's web page about
people who have been rescued due to their carying a SPOT device. I wonder if
there is a web page for people who have activated their SPOT's "911"
function and then *not* been rescued.

Craig Jungers
Moses Lake, WA
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From: Rich Kulawiec <rsk_at_rockandwater.net>
subject: Re: [Paddlewise] SPOT - A few observations
Date: Mon, 6 Oct 2008 17:26:24 -0400
On Wed, Oct 01, 2008 at 11:50:02AM -0700, Derek wrote:
> It should be pointed out that the SPOT system does allow you to
> send your distress signal to multiple email addresses.  This does
> not eliminate possible delay, but it does statistically improve your
> chances of the message being delivered in a timely fashion.  

Probably, but not definitely.  Part of this depends on whether or not
the email origination point is scrupulously compliant with both de jure
and de facto standards for email.  For example, is it located on
a known-clean network block?  Does it have correct forward and reverse
DNS?  Does it obey the SMTP protocol wrt no pre-greeting traffic?
Is the envelope-sender syntactically correct?  Does it issue messages
with proper Message-ID fields?  And so on.

The more of these things they get right, the better the odds.  But a
surprising number of "people who should know better" get it wrong --
e.g., Google, Schwab and Apple.    And even then: there's nothing they
can do about similar sets of problems on the receiving side.  Hotmail
is well-known for throwing incoming messages on the floor, Yahoo's
greylisting is frequently broken, some people still foolishly use mail
quotas, others run broken accept-then-bounce crap like Exchange, etc.

So unless they have at least one very senior and very experienced person
taking care of their outbound email server(s), I wouldn't want to rely
on it for *any* delivery, let alone time-critical delivery.  Heck, I'm
one of the most experienced people out there w.r.t. email operations,
and there are occasionally problems that send me back for a third or
fourth cup of coffee.  It's gotten MUCH harder in the last decade,
as the level of postmaster competence worldwide continues to fall and
the level and sophistication of attacks continues to rise.

And all this is before we get into questions about their underlying
connectivity to the Internet: do they have multiple, independent
connections?  (If only one, then one happens when the same weather
event that puts a paddler in distress takes out their single connection?)

I don't know the answers to many, even most, of these questions, so I
don't want to give the impression that I do.  I merely mean to raise
them, not to attempt to answer them.

---Rsk
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