[Paddlewise] Garmin GPS

I've heard a lot of horror stories about poor service and defective
merchandise, so I think it's time to tell a different story. About
three weeks ago, I recommended Garmin GPS units on Paddlewise. A few
days later, the lithium backup battery on my second Garmin 12XL died
like the first, taking all stored data with it. A search on Deja News
revealed that this was a common problem with 12XLs, Garmin having
received a large batch of defective batteries from the manufacturer.
I had returned the first defective unit to the dealer (Boat/US), who
had cheerfully exchanged it on the spot for a new one, but the second
unit was over a year old and out of warranty. I called Garmin
technical support, described the problem, and was told to ship it off
to them for repairs. A week later, a brand new 12XL with the latest
hardware and software features arrived by air express at no charge.
Way to go, Garmin!

Chuck Holst

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