Re: [Paddlewise] Garmin GPS

    I like this idea. I had thought of posting the experience I had with Yakama
so now I will.
    I bought a roof rack for my Jeep last fall. We put a stacker on the bars in
Feb. That didn't work real well. It caused the bars to swivel. I had tightened
the towers as tight as I could but the bars rolled no matter how nicely I spoke
to them. I figured they were unhappy the the stacker and the stacker wasn't
ideal for the boats we had anyway.
    I bought a set of hully rollers. The bars swiveled. I called Rack
Warehouse, where I bought the rack. They gave me the 800 number to Yakama in
Calf. I called them and they tried to solve the problem by phone but I
explained that I had several men try to tighten the bars and all we were doing
was to strip the holes in the screws.
    They sent me new screws and a new set of bar, at no charge what so ever,
and no request to return the old ones.
    I was VERY pleased at both the offer  and the speed with which they sent
them because we were leaving for vacation with the boat in a week. I'd deal
with them again in a heartbeat.

Chuck Holst wrote:

> I've heard a lot of horror stories about poor service and defective
> merchandise, so I think it's time to tell a different story. About
> three weeks ago, I recommended Garmin GPS units on Paddlewise. A few
> days later, the lithium backup battery on my second Garmin 12XL died
> like the first, taking all stored data with it. A search on Deja News
> revealed that this was a common problem with 12XLs, Garmin having
> received a large batch of defective batteries from the manufacturer.
> I had returned the first defective unit to the dealer (Boat/US), who
> had cheerfully exchanged it on the spot for a new one, but the second
> unit was over a year old and out of warranty. I called Garmin
> technical support, described the problem, and was told to ship it off
> to them for repairs. A week later, a brand new 12XL with the latest
> hardware and software features arrived by air express at no charge.
> Way to go, Garmin!
>
> Chuck Holst
>
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