[Paddlewise] Unintentional Deception

From: Reeves, Debbie (Debbie) <"Reeves,>
Date: Wed, 13 Oct 1999 13:37:02 -0400
Last night I received the REI Holiday 99 gift preview catalog.  On page 90,
selling for only $380, is a bright red Perception Swify recreational kayak
[9'5" x 29"] with its bow overlaying a stunning photo of 2 sea kayakers
paddling along an exposed coast in tropical-looking, turquoise water.  Both
these kayakers are clearly paddling full size sea kayaks.  The rest of the
page has water sports related gear (dry bags, deck bag, weather radio . .
.).  

I was troubled by this image because I have had many interactions with
"newbies" who call or show up for open water trips with their small
recreational boats.  They did not understand there was a distinction between
the design of a recreational kayak and that of a touring kayak.  A kayak is
a kayak, right?  I could never figure out where they were getting such
misinformation, although some admitted that their purchase was based 100% on
price (again, note the $380 price tag).  Now I have a beautiful color
catalog that clearly depicts the problem.

Let me state that I do not believe that it was REIs intent to deceive unwary
customers.  I believe REI to be a responsible outdoor reseller.  However, I
am concerned with the way this page is laid out and I feel an obligation to
speak up.  Hopefully, their marketing department will hear my plea.

Debbie Reeves
Sandy Hook, NJ
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Received on Wed Oct 13 1999 - 10:38:05 PDT

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