[Paddlewise] Kudos

Every once in a while, I find that a manufacturer does something just to


help out a customer. I want to share an experience that I just had.





I have always been quick to voice my dismay when companies don't fix things


they should - here's an example of a manufacturer fixing something that was


NOT their fault.





About two weeks ago, I capsized while trying to land on a local beach in


some very heavy surf. Since my boat is a SOT - the question of a wet exit


was answered before I started. As I was tossed around in the surf, I saw my


boat getting the same treatment.





When I reached the shore and got my boat, the rudder (which had been up and


out of the water) had a big bend in it that I was unable to completely


straighten.





I emailed Perception and asked them for a part number and price for the


rudder blade. They emailed back confirmation of my home address (from


warranty records?) and said they were sending me one.





This is far beyond just satisfying a customer. Perception had nothing to do


with the rudder bending and I certainly would not have asked them to


replace it given the fact that I caused it to bend by not being able to


control the boat in the surf.





So THANK YOU PERCEPTION.





Steve Holtzman








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