Re: [Paddlewise] Kudos

Steven Holtzman wrote:
> 
> Every once in a while, I find that a manufacturer does something just to
> 
> help out a customer. I want to share an experience that I just had.
> I emailed Perception and asked them for a part number and price for the
> 
> rudder blade. They emailed back confirmation of my home address (from
> 
> warranty records?) and said they were sending me one.
> 
> This is far beyond just satisfying a customer. Perception had nothing to do
> 
> with the rudder bending and I certainly would not have asked them to
> 
> replace it given the fact that I caused it to bend by not being able to
> 
> control the boat in the surf.
> 
> So THANK YOU PERCEPTION.

Sounds like the experience Folbot users have with the Folbot company. 
Its boats are backed by a lifetime guaranty against breakage of frame
parts and such.

I don't own a Folbot but I have heard from dozens and dozens of Folbot
owners around the country citing their positive experience.  It goes
like this:

--Accidentally run over a frame part with your car and break it

--It's been 7 years since you bought the boat so you scramble around to
find the phone number

--You call.  Are asked to indicate model year of your boat and which
precise part you are talking about

--Within days, via UPS, you get a replacement part with a big N/C (for
no charge) on the invoice.

ralph diaz
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