Every once in a while, I find that a manufacturer does something just to help out a customer. I want to share an experience that I just had. I have always been quick to voice my dismay when companies don't fix things they should - here's an example of a manufacturer fixing something that was NOT their fault. About two weeks ago, I capsized while trying to land on a local beach in some very heavy surf. Since my boat is a SOT - the question of a wet exit was answered before I started. As I was tossed around in the surf, I saw my boat getting the same treatment. When I reached the shore and got my boat, the rudder (which had been up and out of the water) had a big bend in it that I was unable to completely straighten. I emailed Perception and asked them for a part number and price for the rudder blade. They emailed back confirmation of my home address (from warranty records?) and said they were sending me one. This is far beyond just satisfying a customer. Perception had nothing to do with the rudder bending and I certainly would not have asked them to replace it given the fact that I caused it to bend by not being able to control the boat in the surf. So THANK YOU PERCEPTION. Steve Holtzman *************************************************************************** PaddleWise Paddling Mailing List - All postings copyright the author and not to be reproduced outside PaddleWise without author's permission Submissions: paddlewise_at_lists.intelenet.net Subscriptions: paddlewise-request_at_lists.intelenet.net Website: http://www.paddlewise.net/ ***************************************************************************
Steven Holtzman wrote: > > Every once in a while, I find that a manufacturer does something just to > > help out a customer. I want to share an experience that I just had. > I emailed Perception and asked them for a part number and price for the > > rudder blade. They emailed back confirmation of my home address (from > > warranty records?) and said they were sending me one. > > This is far beyond just satisfying a customer. Perception had nothing to do > > with the rudder bending and I certainly would not have asked them to > > replace it given the fact that I caused it to bend by not being able to > > control the boat in the surf. > > So THANK YOU PERCEPTION. Sounds like the experience Folbot users have with the Folbot company. Its boats are backed by a lifetime guaranty against breakage of frame parts and such. I don't own a Folbot but I have heard from dozens and dozens of Folbot owners around the country citing their positive experience. It goes like this: --Accidentally run over a frame part with your car and break it --It's been 7 years since you bought the boat so you scramble around to find the phone number --You call. Are asked to indicate model year of your boat and which precise part you are talking about --Within days, via UPS, you get a replacement part with a big N/C (for no charge) on the invoice. ralph diaz *************************************************************************** PaddleWise Paddling Mailing List - All postings copyright the author and not to be reproduced outside PaddleWise without author's permission Submissions: paddlewise_at_lists.intelenet.net Subscriptions: paddlewise-request_at_lists.intelenet.net Website: http://www.paddlewise.net/ ***************************************************************************
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