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From: Steve Holtzman <sh_at_actglobal.net>
subject: [Paddlewise] Great service from a manufacturer.
Date: Mon, 05 Nov 2001 17:12:55 -0800
I just wanted to update everyone concerning the repair of my spray 
skirt. To refresh your memory, I purchased a Wildwasser Nylon Pocket 
Skirt from a local kayak shop. They picked out the size that I needed 
and even tried it on the same model boat that I paddle. They said it was 
fine.

The skirt fit ok, but a little loose,  from the beginning. As I used it, 
the rand seemed to be getting looser and I wound up sending it back to 
Wild Wasser to see if they could fix it for me.

They determined that I had the wrong size skirt and asked me how tight I 
wanted it to fit and also the exact dimensions of my cockpit. They 
repaired the skirt at no charge to me and made it so that if fits my 
cockpit extremely well.

This was not really their problem. I purchased the wrong size skirt on 
the advice of one of their dealers, and they thought enough of the end 
user to make it right without any hassle. It's a pleasure doing business 
with a company of this caliber.

If anybody wants a great skirt, I highly recommend this one. It has a 
pocket on the deck so that it is usable while you wear your PFD and it 
also has an implosion bar built in to keep it from popping off when a 
wave breaks on it. The skirt has done a great job of keeping me dry and 
will probably work even better now that it is the right size.

Steve Holtzman

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From: Mark Z <seakayaker_at_dotzen.org>
subject: Re: [Paddlewise] Great service from a manufacturer.
Date: Tue, 6 Nov 2001 07:40:41 -0700 (MST)
On Mon, 5 Nov 2001, Steve Holtzman wrote:
[snip]
> This was not really their problem. I purchased the wrong size skirt on
> the advice of one of their dealers, and they thought enough of the end
> user to make it right without any hassle. It's a pleasure doing business
> with a company of this caliber.

i'll second that. when my paddle broke, they repaired it at no cost. i had
purchased it used a year before!! they are great folks, nice to visit with
too [they're based in boulder, i probably know the guy that made your
skirt!! ;-]

i have no commercial ties to them, just a VERY satisfied customer [who
owns one of their paddles, spray skirts, and boats (they import prijon
kayaks) ;-]

mark
-- 
#------seakayaker[at]dotzen[dot]org-----/------------------------------
mark zen                            o__/             o_/|   o_.
po box 474                          [\/              [__|   [__\
ft. lupton, co 80621-0474  `\--------/--------/'  (`----|-------\-')
http://www.dotzen.org/folks/markz ~~/~~~~~~~~~~~~~~~~~~~_at_~~~~~~~~_at_~~~~~
#----------------------------------------------------------------------
A smooth sea never made a skillful mariner.  ~~ English Proverb
http://www.dotzen.org/paddler -
Rocky Mountain Sea Kayak Club,  The Colorado Paddlers' Resource

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